Pilning Surgery and our staff will not discriminate against a disabled person by providing less favourable treatment such as:
- Refusing to provide any service which is available to other members of the public;
- Providing service of a lower standard or in a worse manner;
- Providing service on worse terms;
- Failing to make reasonable adjustments for disabled persons, with the effect that it is impossible or unreasonably difficult for the disabled person to make use of any such service.